Helping our Community - One Damage at a Time

4/9/2019 (Permalink)

Always ready to help 24/7

In 2018 we celebrated our ten year anniversary of being in business for our SERVPRO of West Covina franchise. Over the years with many different kinds of losses ranging from water, fire, mold and biohazard cleanup behind us we certainly have learned a lot. 

Switching industries from owning a restaurant to owning a restoration company had a bit of a learning curve initially. While building maintenance, repairs and construction was a strong background for our team we initially thought: how sad that we are waiting for a call asking for help after a disaster... We immediately shifted our mindset by discussing how fortunate our community really was. By opening our doors for business our neighboring cities were now able to call us, our specific West Covina team who were eager to help, genuinely honest and reliable vs. randomly making a selection of a company in the yellow pages or yelping a search for the best restoration company around. 

A decade of years have passed and our team continues to grow stronger each day. Our warehouse and offices have now tippled in size due to the volume of calls we are flooded with; no pun intended. And most importantly we have helped thousands of families and businesses during their time of need. It is hard work, not always pleasant particularly if its a sewage back up or a crawl space sewage/waste removal, but extremely rewarding. We have tons of ‘fair warnings’ of things to avoid such as NEVER charge your laptop on your bed, it could catch fire... NEVER leave the water valve turned to the ‘on’ setting while on vacation, your place could flood and you wouldn't know until you return... and NEVER ignore a small water leak as mold can grow in the matter of hours.

We love California and appreciate the opportunity to assist in maintaining property values as specialty repairs  are professionally completed. Each day we strive for excellence in customer service and are grateful to each property owner that trusts our SERVPRO of West Covina team enough to hire us and our repeat customers that call to hire us yet again.